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FAQs
Frequently Asked Questions
Ordering
Sign up for a free account with GreenSerenity.co and place your first order online and get a 10% promo discount on your first purchase by using Coupon Code NEW20 or just send us an email or chat with us using the live chatbot and we’d be more than happy to fulfill your orders.
You must be 19 and over to be eligible to order marijuana on our website. No exceptions.
No. You cannot directly pick up your order from GreenSerenity.co. We only accept payments via email money transfer and can only send your products through Canada Xpresspost.
Yes, the maximum amount you can order is 1LB. For more information, please refer to for the bulk deal prices on our homepage or email the support team and we will be more than glad to assist you.
To be a part of our community at greenserenity.co is super easy, all you got to be is a Canada resident and show a proof of age that you’re 19 or older.
Trust is a sacred mantra to us here at greenserenity.co. Reason why we consistently and continuously provide excellent customer service and superior, high-quality products to our customers. We live up to our name and thrive on satisfying our patrons’ cannabis wants and needs.
Payment and Fee
GreenSerenity.co ONLY accept Interac email transfer payments.
GreenSerenity.co can not accept PayPal or credit cards unfortunately at the moment.
Product info
Please be advised that due to hot weather and time of season, There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it. Unfortunately, when shatter turning to wax/budder it is not uncommon when it is exposed to extreme heat but it does not make your shatter any less safe or any less potent. In fact, the terpenes and aromatics will be more present when this happens and the flavour will actually be increased when you smoke it through a dab rig or bong.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
It has come to our attention that there have been fake websites that are starting to pop up that completely destroys our image and even plagiarize our copy and website content. Internet fraud is is on the rise in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.
Canada Post
Here at GreenSerenity.co we value that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the product so it’s protected from exposure, and helps maintain its freshness. There is nothing written on the outside of the envelope so when you receive the package everything will be discreet.
Depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances the package is expected to be delivered in two to three business days. If you live in a smaller town with limited transportation, occasionally it may take a day or two longer.
No. We never do and there are no exceptions to this.
If you do not get your package 2 days after the expected arrival date, let our support team know and we will file a trace order with Canada Post. If a trace order is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If Canada Post can locate the package, they will ship it to you and you should receive it in a few days. If Canada Post deemed it “unrecoverable” or lost in transit, we will require an official declaration from Canada Post and will resend a one-time package equivalent to the value of your unrecovered package. GreenSerenity.co does not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked “Delivered” but not received by customers.
Here are 2 likely scenarios:
- A) The mail carrier/postal worker put it in the wrong mailbox.
- B) what often happens is that mail carrier/postal worker will scan in all the packages saying they were “successfully delivered” prior to the delivering day.
If you do not get your package 2 days after the expected delivery date, Please inform us and we will file a trace order with the post office. Canada Post will file an investigation which can take 5 business days to complete. If Canada Post can locate the package, they will ship it to you and you’ll get it a few days later. If the package is deemed “unrecoverable”, we will send you a one time replacement free of charge (UP TO $125).
From Canada Post
The investigation with Canada Post involves contacting the addressee to confirm delivery, or understand how they receive their mail and, as applicable, if they checked with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf. They will check with their Community Mail Box for the item and/or around their property to see if the item was left in a safe location or in a mailbox attached to their home.
If you’re monitoring your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. When the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day for your tracking number to appear correctly. If it does not, please email Our Support team [email protected] or feel free to contact our live chat anytime which is available from 6 am – 11 pm PST time and we will be happy to look into it for you.
Unfortunately, Theres been much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees. If you live in these areas and you will be ordering at your own risk. This means GreenSerenity.co will not give a replacement package or refund if your package is lost or stolen.
Some customers will ask for the Safe Drop delivery option. Please understand that if we do select this option. GreenSerenity.co can no longer insure your product in the event of a loss.
However, we do continue to insure and cover the “Do Not Safe Drop” delivery option.
Please let us know which delivery option you would like and we will be happy to comply with your selection.
HOW TO BECOME AN AFFILIATE
Once an email for approval has been received, you may now access your affiliate dashboard where you can view your recent commissions and visits and request for withdrawal.
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