For safety reasons, medical cannabis product(s) cannot be returned. There is no return or exchange for medical marijuana flowers, medical marijuana concentrates, and medical marijuana edibles.

Defective Product:

Upon receiving your package and found that the product is defective, you must send us an e-mail with a photo or video of the faulty product. You must contact us within 48 hours after receiving your package. If a customer fails to inform us within the said period, product(s) will not qualify for compensation.

Connect with our Customer Care by sending us an email at [email protected] to report a faulty product and provide the following information:

1. Order Number
2. Photo or video of the product
3. Photo of the packing slip
4. Brief description of the product issue

Please note: Green Serenity will evaluate the damage and actions to be taken. Reviews take from 1-5 working days.